Welcome to GDR Farmfresh Online Retailers' Support Policy page. At GDR Farmfresh, we are committed to providing you with the best possible support experience. This policy outlines the support services we offer, our response times, and how we address your concerns.

1. Support Services

We provide support for the following areas:

• Product Information: Assistance with understanding the features, benefits, and availability of our vegetables and fruits.
• Order Assistance: Help with placing, tracking, and managing your orders through our website and mobile app.
• Technical Support: Solutions for issues related to our website or mobile application, including login issues and technical glitches.
• Account Management: Support with account-related queries, including updating personal information, managing subscriptions, and handling billing concerns.
• General Inquiries: Assistance with any other questions or issues you may have regarding our services.

2. Response Times

We strive to address all support requests in a timely manner:

• General Inquiries: Within 24 hours
• Technical Issues: Within 48 hours
• Order Assistance: Within 24 hours
• Account Management: Within 24 hours

3. Support Process

• Submit a Request: Contact us using one of the methods above. Provide as much detail as possible to help us understand and resolve your issue quickly.
• Receive Confirmation: You will receive a confirmation of your support request with a reference number.
• Resolution: Our support team will work to resolve your issue and update you with the resolution or next steps.
• Follow-Up: If needed, we may follow up with you to ensure that the issue has been resolved to your satisfaction.

4. Escalation

If you are not satisfied with the resolution provided or if your issue is not addressed within the specified timeframes, you may escalate the matter by:

• Emailing: Send an email to gdrfarmfreshonlineretailers@gmail.com with your original support request details and the reason for escalation.
• Calling: Request to speak with a senior support representative by calling our customer service line during business hours.

5. Feedback

We value your feedback and continuously strive to improve our support services. After your issue is resolved, you may receive a survey requesting feedback on your support experience. Your input is greatly appreciated and helps us serve you better.